Refund policy

Refund & Replacement Policy

At Daisymie, every product is individually crafted, customized, and printed on demand. Because each item is personalized to your specific design, text, or photo, we do not accept physical returns. Instead, we offer a hassle-free 30-Day Full Refund or Free Replacement Guarantee for eligible issues.

1. 30-Day Refund & Free Replacement Coverage

If your order encounters any of the following issues within 30 days of delivery, we will issue a full refund or send a brand-new replacement at zero additional cost—no return of the physical item required:

  • Defective or Damaged Merchandise: The product arrived broken, cracked, scratched, chipped, or with mechanical/manufacturing defects.
  • Print or Personalization Error: The printed name, photo, quote, or graphic noticeably differs from what you confirmed at checkout due to an internal printing error.
  • Incorrect Size or Product: The delivered item does not match the size, color, or style specified in your order receipt.
  • Lost or Missing Deliveries: The tracking status confirms non-delivery past the transit window or was verified lost in transit by the carrier.

2. Non-Covered Scenarios

Please note that we cannot provide refunds or replacements in the following cases:

Scenario Details & Guidelines
Beyond 30 Days Requests submitted after 30 calendar days from the verified carrier delivery timestamp.
Customer Input Errors Incorrect custom spelling, uploaded low-resolution imagery, wrong size/color selection, or wrong shipping address provided by the customer.
Wear, Tear & Misuse Products damaged due to improper cleaning, washing, accident, mishandling, or normal wear and tear after receipt.
Change of Mind Personal preference changes, taste discrepancies, or buyer's remorse regarding personalized goods that meet production specs.

3. Order Cancellation & Modification Window

Changes must be requested within 2 hours of placing your order.

  • Within 2 Hours: You may edit personalization elements (name text, uploaded photo) or update the shipping destination by contacting support immediately. Full order cancellations are subject to review before manufacturing locks in.
  • After 2 Hours: Your order is automatically routed to our manufacturing hub and locked into the production batch. Once production commences, orders cannot be modified or canceled.

4. How to Submit a Claim

To ensure the quickest possible resolution, please follow these steps:

  1. Send an email to support@daisymie.com with the subject line: Claim: Order #[Your Order Number].
  2. Attach clear photographs or a short video demonstrating:
    • The defective or incorrect area of the merchandise on a flat, well-lit surface.
    • The original packaging showing the carrier shipping label with the tracking barcode clearly legible.
  3. Our customer support team will review the evidence within 24 business hours and confirm your replacement shipment or initiate your refund.

5. Refund Processing Timeline

Once a refund is approved, it will be credited automatically back to the original method of payment:

  • Credit/Debit Card: 5 – 10 business days (processing speed depends on your issuing bank).
  • PayPal: 3 – 5 business days.
  • Original shipping fees are non-refundable unless the return is due to a verifiable fulfillment mistake or transit damage.

Questions or Assistance?

Our support representatives are standing by to assist with your order:

Store: daisymie.com
Email: support@daisymie.com
Operated by: CAV COMMERCE LLC
Support Hours: Monday – Saturday | 9:00 AM – 6:00 PM (EST)